Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights around it.

What We Collect

When you place an order or create an account, we collect information you provide directly: your name, email address, shipping address, and payment details. Payment information is processed securely through our payment provider — we do not store card numbers on our servers.

We also collect certain information automatically when you visit our site, including your IP address, browser type, pages viewed, and how you arrived at our store. This is standard practice and helps us understand how our site is used.

How We Use It

We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to your enquiries, and improve the store experience. If you opt in, we may send you marketing emails — you can unsubscribe at any time from any email we send.

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and understand site traffic through analytics tools. You can control cookie settings through your browser or our cookie consent banner. Disabling cookies may affect some store functionality.

Sharing Your Information

We do not sell your personal information. We share it only with the third parties necessary to run our business: payment processors to handle transactions, shipping carriers to deliver your order, and analytics tools to understand site performance. All third parties are bound by their own privacy policies and applicable law.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. EU and UK residents have additional rights under GDPR and UK GDPR, including the right to data portability and the right to object to certain processing.

To exercise any of these rights, email us at hello@havenand.com and we will respond within 30 days.

Data Retention

We retain your order and account information for as long as necessary to provide our services and comply with legal obligations. You may request deletion at any time.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact

Questions about your privacy? Email us at hello@havenand.com. We respond within 24 hours.