Refund policy

If it's not right, we make it right.

Return Window

You have 30 days from your delivery date to request a return or exchange. No hassle, no interrogation.

Condition

Items must be unused, in their original condition, and in original packaging to be eligible. If something arrived damaged, see below — that's a different process entirely.

How to Start a Return

Email support@havenand.com with your order number and what you'd like to return. We'll send instructions within 24 hours.

Refunds

Once your return is received and inspected, your refund is processed within 5 business days to your original payment method. You'll get a confirmation email when it's done.

Damaged or Wrong Item

If your order arrived damaged, defective, or incorrect — email us within 72 hours of delivery with a photo and your order number. We'll arrange a replacement or issue a full refund immediately. No return shipping required on our end.

Not Eligible

Items that have been used or returned outside the 30-day window cannot be refunded. If you're unsure, just ask — we'd rather talk it through than turn you away.